Privacy policy


Effective Date: 11 November 2025

1. Introduction

This Privacy Policy explains how we collect, use and protect your personal data when you visit our store or buy from Walkouts.com. We respect your privacy and handle your data carefully.

This policy is part of our Terms & Conditions and should be read together with them. It does not limit any rights you have under Dutch or EU data protection law or under the law of your country of residence.

2. Who we are (data controller)

The data controller responsible for processing your personal data is:

Remaid Trading B.V. (trading as Walkouts.com)
Veerdijk 40-i
1531MS Wormer
The Netherlands

Business Registration (KvK) number: 91991811
VAT number: NL865842498B01

Contact email for privacy questions: info@remaid.com

3. Scope of this Privacy Policy

This Privacy Policy applies when you:

  • visit or use our online store;
  • place an order with us;
  • create or use an account;
  • subscribe to our newsletter or marketing communications;
  • contact us by email, contact form or social media;
  • interact with our content on third party platforms, such as marketplaces.

4. Personal data we collect

The personal data we collect falls into these categories:

Data you provide to us:

  • Contact details, such as your name, billing and delivery address, email address and telephone number;
  • Order information, such as the products you purchase, delivery preferences and payment method (we do not see full card numbers);
  • Account information, such as your login details and preferences, if you choose to create an account;
  • Communications, such as emails, messages via contact forms or social media, and your feedback or reviews.

Data collected automatically:

  • Device and technical data, such as your IP address, browser type, device type, operating system and approximate location;
  • Usage and log data, such as the pages you visit, the time and date of your visit, how you navigate the site and what you click;
  • Cookie data and similar identifiers, which help us remember your preferences and understand how our store is used.

Data from third parties:

  • Payment and fraud prevention providers, who may confirm payment status and help us prevent fraud;
  • Shipping and logistics partners, who may provide delivery updates and help resolve delivery issues;
  • Marketplaces and platforms, such as e-commerce platforms, when you buy our products there;
  • Analytics and marketing tools, which help us understand how visitors find and use our store.

Without certain information, such as your name, address and payment details, we may not be able to process your order, deliver products to you or respond fully to your requests.

5. How and why we use your data (purposes and legal bases)

We process your personal data for the purposes set out below and on the following legal bases under the GDPR:

To process and deliver your orders

Purpose: to process your orders, take payment, deliver your items, handle returns and provide customer service.

Legal basis: performance of a contract with you and taking steps at your request before entering into a contract.

To communicate with you

Purpose: to respond to your questions, send order updates, handle complaints and support you as a customer.

Legal basis: performance of a contract with you and our legitimate interest in providing good customer service.

To send marketing communications

Purpose: to send you news about new products, special offers or content that may be relevant to you.

Legal basis: your consent, where required by law, or our legitimate interest in promoting our business where consent is not required. You can opt out from marketing at any time.

To improve our store and products

Purpose: to understand how visitors use our store, improve navigation, spot problems and develop new products and content.

Legal basis: our legitimate interest in running and improving our business and store.

To use AI-assisted tools for content and experience

Purpose: to help create and improve product descriptions, on-site texts, recommendations and visual or written content, and to support internal analysis and planning.

Legal basis: our legitimate interest in using modern tools to make our store more relevant and efficient, and, where AI uses cookies or tracking for personalised marketing, your consent.

To comply with legal obligations

Purpose: to meet our legal, tax, accounting and consumer protection obligations, and to respond to requests from public authorities where required by law.

Legal basis: compliance with legal obligations under Dutch law and EU law.

To prevent fraud and protect our rights

Purpose: to detect and prevent fraud or other abuse, to protect our systems and our business, and to enforce or defend legal claims.

Legal basis: our legitimate interest in protecting our business and customers, and, where applicable, compliance with legal obligations.

We do not use your personal data for fully automated decision-making that produces legal effects or similarly significant effects for you.

6. Cookies and similar technologies

We use cookies and similar technologies (such as pixels, local storage and scripts) to operate our store, remember your choices and understand how visitors use our pages.

We use the following general categories of cookies:

  • Strictly necessary cookies: required for basic site functions, such as keeping items in your cart, processing checkout and keeping you logged in. These cookies are always on and do not require consent.
  • Preference cookies: to remember choices such as language, currency or previously viewed pages.
  • Analytics cookies: to understand how our store is used (for example, which pages are visited most often) so we can improve performance and content.
  • Marketing and advertising cookies: set by us or by our partners to show you relevant offers and measure the effectiveness of campaigns, for example when you come from social media or other sites.

Where required by law, we will ask for your consent before setting non-essential (analytics and marketing) cookies. You can withdraw or change your consent at any time through your browser settings and, where available, through our cookie banner or privacy settings.

You can also configure your browser to block or delete cookies. If you choose to block certain cookies, some parts of our store may not work as intended (for example, you may not be able to log in or complete a purchase).

7. Sharing your data with third parties

We share your personal data only when necessary and only with trusted recipients, such as:

  • Our store platform provider and technical service providers who host our store and keep it running;
  • Payment service providers and banks who process your payments;
  • Shipping and logistics partners who deliver your orders;
  • Professional advisers such as accountants and legal advisers when necessary;
  • Analytics and marketing service providers who help us understand and improve the use of our store and, where permitted, show relevant offers;
  • Marketplaces and sales platforms through which you purchase our products.

We require these third parties to protect your data and to use it only for the services they provide to us.

We do not sell your personal data to third parties for their independent marketing purposes.

We may also share your data where this is required by law, in response to lawful requests from public authorities, or to establish, exercise or defend legal claims.

8. International transfers

Some of our service providers are located outside the European Economic Area (EEA) or may store data on servers outside the EEA. This may include countries that do not offer the same level of data protection as the EEA.

When we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, or that other legally recognised safeguards apply. You can contact us if you would like more information about these safeguards.

9. How long we keep your data

We keep your personal data only for as long as we need it for the purposes set out in this policy, and as required or permitted by law. In general:

  • Order and invoicing data is kept for up to 7 years to comply with tax and accounting laws;
  • Customer service communications are kept for as long as needed to resolve your request and for a limited period afterwards, typically up to 3 years;
  • Marketing data is kept for as long as you remain subscribed and for a limited period afterwards, or until you withdraw your consent or object to processing;
  • Technical and analytics data is kept for shorter periods, which may vary depending on the tool used.

10. How we protect your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include, for example, secure connections, access controls and limiting access to data to those who need it for their work.

However, no system can be guaranteed to be completely secure. We therefore encourage you to use strong passwords, keep your login details confidential and contact us if you suspect any misuse of your data or account.

11. Your rights

Under the GDPR and other applicable data protection laws, you have several rights in relation to your personal data, including:

  • Right of access: to receive a copy of the personal data we hold about you;
  • Right to rectification: to have inaccurate or incomplete data corrected;
  • Right to erasure: to ask us to delete your personal data in certain circumstances;
  • Right to restriction of processing: to ask us to limit the processing of your data in certain cases;
  • Right to data portability: to receive your data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible;
  • Right to object: to object to processing based on our legitimate interests, including profiling, and to direct marketing;
  • Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before your withdrawal.

You can exercise your rights by contacting us using the details in this policy. We may ask you for additional information to confirm your identity before we act on your request.

You also have the right to lodge a complaint with the data protection authority in your country. In the Netherlands, this is the Autoriteit Persoonsgegevens.

12. Children and age restrictions

Our store is not intended for children under 18 and we do not knowingly collect personal data directly from children. If you believe that a child has provided personal data to us without appropriate consent, please contact us and we will delete that data where required by law.

13. Automated decision-making and profiling

We do not use your personal data for fully automated decision-making that has legal effects or similarly significant effects for you.

We may use limited forms of profiling, for example to understand what types of products are popular or to show you items similar to those you have viewed. These activities are based on our legitimate interests and do not have significant effects on you.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, in the technologies we use, or in applicable laws.

When we make material changes, we will update the Effective Date at the top of this policy. The version in force at the time you use our store applies to that use.

15. Contact

If you have any questions, concerns or requests about this Privacy Policy or our use of your personal data, you can contact us at:

Remaid Trading B.V. (Walkouts.com)
Attn: Privacy
Veerdijk 40-i
1531MS Wormer
The Netherlands

Email: info@remaid.com