Terms of service

Effective Date: 4 August 2026

1. Introduction

These Terms and Conditions apply to all purchases made from Walkouts.com and to any other sales channels we operate where these Terms are referenced, including selected listings on third-party platforms.

Walkouts.com is a specialist platform for collectible sports memorabilia, in particular autographed football (soccer) shirts and related items. By placing an order, you agree to be bound by these Terms and Conditions.

These Terms should be read together with our Shipping Policy, Refund Policy, Privacy Policy and Legal Notice. Nothing in these Terms is intended to exclude or limit any rights you have as a consumer under mandatory applicable law.

2. Definitions

In these Terms:

• "Walkouts.com", "we", "us" or "our" means Remaid Trading B.V., trading as Walkouts.com.
• "Platform" means our website and any other online sales channels we control.
• "Buyer", "you" or "customer" means the person purchasing products from us.
• "Autograph" means the signature or inscription applied to an item by a player or other individual.
• "Replica" or "Licensed Replica" means a shirt that is not an official fanshop, commemorative, match-issued or match-worn shirt.
• "COA / LOA" means a certificate or letter of authenticity, either from us or from an external authenticator.
• "Stated shirt type" means a shirt that we specifically describe in the listing as match-worn, match-issued, player-issued, an official fanshop shirt, a commemorative or limited-edition shirt, or any other specific shirt type we state.
• "Replica" or "Licensed Replica" means any other shirt, in other words a shirt we have not given one of those specific descriptions.
  

What you always get. You receive everything shown on the product page. If a shirt is listed, you get that shirt, with the autograph on it, together with any certificate, letter or signing proof we describe. You never receive paperwork instead of the item, and never part of an item instead of the whole.

What the shirt type tells you. These words describe what makes an item valuable. They never change what we send you.

• If we do not state a specific shirt type, the autograph is the heart of the item and the shirt is what carries it. You are buying the signature, on a shirt that is exactly what we describe it to be.
• If we do state a specific type, such as match-worn or match-issued, that type is part of what you are paying for, and the shirt matters as much as the autograph.
  

Either way, we describe the shirt honestly, and what arrives must match that description.

3. Product Information and Authenticity

We describe and photograph our products with great care. Each listing combines photographs, structured product data (metadata) and editorial content. Any of the written content may be assisted or generated by AI tools, but is always curated by us.

The following hierarchy applies:

• The photographs and the core product metadata (such as player, club, season, shirt type, size, authenticity indicators and certificates) are decisive for what you purchase.
• AI-assisted or editorial text is provided to give context, tell the story of the item and improve readability, but it is not intended to override the photographs or the factual metadata.

If there is any inconsistency between text and the photos or metadata, the photos and core product data prevail. If you believe there is a material discrepancy, please contact us before or shortly after purchase so we can investigate and, where appropriate, offer a remedy in line with applicable consumer law.

Where available, autographed items are accompanied by COAs, LOAs or other documentation from third-party authenticators, or by our own documentation and signing proof. We exercise reasonable care in selecting partners and in assessing authenticity, but third-party opinions and grading services remain their responsibility.

Condition of collectible items. Many of our items are second-hand collectibles and some are decades old. Condition is assessed against what you could reasonably expect for that item as described and photographed, not against a new product. Age-consistent wear, fading, creasing, repairs and similar imperfections that are shown or described in a listing are part of the item and are not defects. If an item does not match its description, your statutory rights apply in full.

If an item turns out not to be authentic. If an item we sold is later shown, on credible evidence, not to be authentic as described, contact us. Where this is established, we will refund the full purchase price and the original shipping cost on return of the item together with all documentation supplied with it. This applies regardless of when you contact us and regardless of which authenticator issued the certificate. We may seek a further opinion from a qualified authenticator before we conclude, and we will tell you if we do. This commitment is in addition to, and does not limit, your statutory rights.

We do not guarantee or promise any future value, resale price or investment performance of any item. Our descriptions, ratings and editorial commentary about rarity, collectability or long-term value are opinions only.

Your statutory rights regarding non-conforming goods remain unaffected.

4. Order Process

Orders are placed by completing the checkout process on our platform or, where applicable, on a participating third-party platform such as eBay.

An order is considered an offer to purchase the items listed. We may accept or decline an order at our reasonable discretion, for example in cases of suspected fraud, obvious pricing errors, or where stock is unavailable.

If your order is placed via a third-party platform, their platform terms apply in addition to these Terms. If there is a conflict, the mandatory consumer protections of your jurisdiction take precedence, followed by the platform's mandatory terms, then these Terms.

5. Pricing and Payment

Unless we indicate otherwise at checkout, prices are shown in euros and include applicable VAT for customers within the European Union. Where we show prices in another currency for your country, the currency and price shown at checkout apply to your order.

Many of our items are second-hand collectibles sold under the margin scheme for used goods. Where the margin scheme applies, VAT is included in the price, is not stated separately on your invoice, and cannot be reclaimed as input VAT. Where we sell under the normal VAT rules, VAT is stated on the invoice in the usual way.

Any shipping costs, insurance costs, or additional services are shown separately during checkout. For orders outside the EU, local duties, taxes and customs charges may apply and are your responsibility.

Payment is due at the moment of order. We accept the payment methods shown at checkout. Your order will not be shipped until payment has been successfully received.

We do our best to ensure prices are correct. If an obvious and significant pricing error occurs, we may cancel the order and refund any payment received, provided this is done in compliance with applicable consumer law.

6. Shipping

We ship from the Netherlands to many countries worldwide. Details of current shipping options are provided during checkout and further explained in our Shipping Policy.

We generally prepare orders for dispatch within the timeframes indicated on the platform. Delivery times vary based on destination and carrier performance and are indicative only, not guaranteed, unless we explicitly agree otherwise.

If you are located outside the EU, your order may be subject to customs inspections, import duties, taxes or other charges. These are outside our control and are your responsibility.

Risk in the goods passes to you when the goods are delivered to the delivery address you provided, or to a person you have designated to receive them. Until that moment, we bear the risk of loss or damage in transit, in line with EU consumer rules on distance contracts.

7. Right of Withdrawal (EU Customers)

If you are an EU consumer, you have a legal right of withdrawal for most online purchases. This means you may cancel the contract without giving any reason within 14 days.

The 14-day period starts on the day you, or a person you designate (other than the carrier), receive the item.

To exercise this right, you must clearly inform us of your decision to withdraw before the withdrawal period expires. You can do this by email or any other clear written statement. You are not required to use a specific form, though you may do so if we provide one.

You must send the items back to us without undue delay, and in any event no later than 14 days after you have informed us of your decision to withdraw. You bear the direct cost of returning the goods, unless we have explicitly agreed otherwise.

We will refund the purchase price and, where required by law, the original standard shipping cost, within the deadlines prescribed by law, using the same means of payment you used for the original transaction, unless we agree another method with you. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them back, whichever happens first.

If you have handled the goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may reduce the refund to reflect any diminished value.

Nothing in this section affects any statutory exceptions to the right of withdrawal that may apply, although for most standard memorabilia items a right of withdrawal will exist. Where an item is made or adapted to your specification, for example bespoke framing, a statutory exception to the right of withdrawal may apply; we will state this clearly in the listing before you order.

More details about how to exercise your right of withdrawal, our return address and our model withdrawal form are set out in our Refund Policy.

8. Returns and Refunds (Non-Withdrawal Grounds)

Apart from your statutory right of withdrawal, we offer returns as described in our Refund Policy.

If you wish to return an item outside the statutory withdrawal period, you must contact us first so we can confirm whether a return is possible in your case.

If you are located outside the EU, your order may be subject to customs inspections, import duties, taxes or other charges. These are outside our control and are your responsibility. Any of these extra charges are not a valid reason for returning the product by refusing the shipment and not paying the extra charges.

Unless the item arrived damaged or we made a material error, you are responsible for the cost and risk of shipping the item back to us. We strongly recommend using a tracked and insured service, especially for high-value collectibles.

Items must be returned in the condition in which they were received, including any original packaging, frames, COAs, LOAs, tags and accessories. If an item is returned incomplete or with damage that reduces its value, we may reduce the refund proportionately, in accordance with applicable law.

For items that arrived damaged, please follow the instructions in our Shipping and Refund Policies, including taking photos of the packaging and the item as soon as possible after delivery.

9. Limitation of Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our negligence.

However, to the fullest extent permitted by law:

• We are not liable for indirect, incidental or consequential losses, such as loss of profit, loss of opportunity, or loss of resale value.
• Where an item is not as described or otherwise does not conform to the contract, we will cover the reasonable direct costs of returning it, in addition to any refund or other remedy you are entitled to.
• Apart from those return costs and from any remedy you are entitled to under mandatory consumer law, our liability in connection with any item is limited to the amount you paid for that item, including the original purchase price and, where applicable, the original standard shipping cost.

Nothing in these Terms:

• Excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
• Excludes or limits your statutory rights as a consumer under mandatory law in your country of residence.

If you purchased through a third-party platform, any additional protections offered by that platform apply in addition to, but not in place of, your mandatory legal rights.

10. Intellectual Property

Unless stated otherwise, all product photographs and other original images on our platform are created by us and are protected by copyright and other intellectual property rights.

You may not copy, reproduce, modify, distribute, publish, or otherwise use our photographs or other content for commercial purposes without our prior written consent.

Logos, badges, club crests and other trademarks visible on items or in images are the property of their respective rights holders. They are shown solely to identify the items and to enable buyers and collectors to assess quality and authenticity. Their appearance does not imply any sponsorship, endorsement or official partnership with the relevant club, league, brand or player, unless we explicitly state otherwise.

The Walkouts.com catalogue, including its product records, structured product data, authentication and certificate fields, entity pages, and the selection and arrangement of all of these, is a database in which we have invested substantially. We reserve our rights in that database, including the database right under the Dutch Databankenwet and Directive 96/9/EC. Whether or not that database right subsists in it, you may not extract or re-utilise the whole or a substantial part of the catalogue, whether in a single act or through repeated and systematic extraction of insubstantial parts.

Our editorial content, including written descriptions, background stories, guidance articles and knowledge-base material, is our own work and is protected accordingly, whether or not AI tools assisted in its production.

11. Use of AI content and AI-generated images

We sometimes use AI tools to assist with product-related text, such as background stories and player profiles. Product photos of items for sale are always real photographs of the actual items, not AI-generated images.

We also use AI tools as creative instruments to design or enhance images, graphics and other visuals relating to players, clubs or historical moments.

Where such a visual depicts a real person, place or event, we mark or label it as AI-generated or AI-assisted so that it cannot be mistaken for a photograph. We do this in line with the transparency requirements of Article 50 of Regulation (EU) 2024/1689 (the EU AI Act).

We treat these AI-assisted or AI-generated visuals as pieces of artwork that form part of the overall look and feel of Walkouts.com. They are created to celebrate the sport and its players and to improve your experience as a visitor and collector. They are not intended to reproduce any existing copyrighted image one to one or to represent official club, league or brand artwork, unless we explicitly say so.

We do not treat this AI-assisted artwork as a separate commercial product and we do not generally seek to prevent fair, non-commercial sharing. Where the law recognises intellectual property rights in such artwork and those rights belong to us, we grant you a broad, non-exclusive licence to use and share it for personal, non-commercial purposes, provided that you clearly credit us (for example by mentioning "Artwork courtesy of Walkouts.com") and do not use it in a way that suggests endorsement by us, by players or by clubs, or as part of your own commercial products or services without our written permission.

You may not claim authorship of our AI-assisted or AI-generated images, remove watermarks or attributions, or use such images in a way that is misleading, unlawful or harmful, including uses that could confuse buyers about the origin of products or services.

AI-assisted text and imagery must not be treated as legally or factually authoritative. In the event of any conflict, the factual product data and photographs of the actual items prevail.

Our separate AI Artwork & Likeness Policy explains in more detail how this artwork is created, how we respect the rights and interests of players and other individuals, and how individuals can request removal or a copy of artwork that portrays them.

12. Use of Third-Party Imagery (Players and Other Professionals)

In some cases, we use images of players or other professionals, for example to show signing sessions, proof of autograph provenance or historical context.

Such images are used solely to inform collectors and provide better proof and context. Where possible, these materials are watermarked or otherwise marked to discourage reuse.

You may not reuse, reproduce or distribute these images without our prior consent or, where required, the consent of the relevant rights holders.

13. User Conduct

When using our platform, you agree not to:

• Engage in fraud, abuse or any unlawful activity.
• Infringe the intellectual property or privacy rights of others.
• Attempt to interfere with the operation or security of the platform.
• Access the platform by automated means beyond ordinary indexing, or extract data from it in bulk, whether by scraping, crawling, harvesting, mirroring or any comparable method, except as permitted in section 14.
• Bypass, disable or circumvent any technical restriction, rate limit, access control or bot-management measure we apply, or ignore the instructions in our robots.txt file.

We may suspend or terminate access to our platform and cancel orders where we reasonably suspect fraud, abuse or other serious violations of these Terms, without prejudice to our right to seek compensation for any resulting damage.

14. Automated Access, Indexing and Text and Data Mining

We want Walkouts.com to be found, read and cited, including by search engines and AI assistants. This section sets out what automated use we welcome, what we do not permit, and where the authoritative machine-readable version of our position can be found.

What we welcome. Indexing our public pages, quoting or summarising them with attribution, and retrieving them in order to answer a question a person has asked, including by search engines and AI assistants. We publish structured data and product feeds for exactly this purpose and we encourage their use. Attribution to Walkouts.com, with a link where the format allows one, is expected.

Automated purchasing on your behalf. Where we support it, you may use an automated agent or assistant to browse, select and purchase items on your behalf through channels we have enabled for that purpose. A person remains the buyer under these Terms and is bound by any order placed on their behalf, and you are responsible for the instructions you give such an agent. Nothing in section 13 prevents this.

What we do not permit. Systematic or bulk extraction of our catalogue or any substantial part of it; mirroring, republishing or redistributing our content as a competing archive, dataset or listing service; reproducing our product photographs; and any automated access that ignores our robots.txt file, circumvents access controls, or places an unreasonable load on the platform. Reading a page is not the same as copying a catalogue, and it is the second of those that this section prohibits. We may block, rate-limit or otherwise restrict any automated agent that ignores this section or places an unreasonable load on the platform, and doing so is not a breach of these Terms by us.

Text and data mining, including AI training. As at the Effective Date above, we do not reserve our rights against the use of our publicly available pages for text and data mining, including the training of AI models, within the meaning of Article 4 of Directive (EU) 2019/790 as implemented in Dutch law. We may change this position at any time. The authoritative, machine-readable statement of what any particular automated agent may do is our robots.txt file at https://walkouts.com/robots.txt, together with any access signals sent in our HTTP responses. Where that file and this section appear to differ for a particular agent, the robots.txt file governs machine access and this section governs your obligations as a user. Any reservation we later publish applies from the date of publication onwards and is not retroactive.

Our photographs, our artwork, and third-party rights. Nothing in this section grants any right in our product photographs, which remain governed by section 10, or in our AI-assisted artwork beyond the licence set out in section 11 and in our AI Artwork and Likeness Policy. Club crests, sponsor marks, player likenesses and other third-party material visible in our images are not ours to license, and no permission given in this section extends to them.

Asking us. If you would like to use our content or data in a way this section does not permit, including for a research dataset, an archive or a commercial integration, email info@remaid.com. We are usually willing to agree to something reasonable.

15. Legal Capacity

By placing an order, you confirm that you are at least 18 years old and have legal capacity to enter into a binding contract, or that you are acting with the consent and supervision of a parent or legal guardian.

If you place an order on behalf of another person or on behalf of a business, you confirm that you are authorised to do so and that the other party will be bound by these Terms.

16. Governing Law and Disputes

If you are a business customer, these Terms and any non-contractual obligations arising out of or in connection with them are governed exclusively by the laws of the Netherlands, and the competent courts of the Netherlands have exclusive jurisdiction.

If you are a consumer, these Terms are governed by the laws of the Netherlands. However, you may also benefit from mandatory consumer protection provisions of the law of your country of habitual residence, and nothing in these Terms affects those protections. You may bring a dispute either before the competent courts of the Netherlands or before the courts of your place of residence. If we bring a dispute against you, we will do so before the courts of your place of residence.

We always encourage you to contact us first so we can try to resolve any issue informally.

17. Company Details

The trader for all purchases made via Walkouts.com is:

Remaid Trading B.V. (trading as Walkouts.com) Prins Hendrikkade 21-E 1012 TL Amsterdam The Netherlands

Business Registration (KvK) number: 91991811 VAT number: NL865842498B01

Email: info@remaid.com

18. Amendments

We may update these Terms from time to time, for example to reflect changes in law, in our business or in the technologies we use.

When we make material changes, we will update the Effective Date at the top of this page. The version in force at the time of your order applies to that order, unless changes are required by law to apply retroactively.

Continued use of our platform after changes take effect constitutes your acceptance of the updated Terms.

19. Contact

If you have any questions, concerns or complaints regarding these Terms or your purchase, you can contact us using the details provided under "Company Details".

We aim to respond within a reasonable timeframe and will do our best to resolve any issues in a fair and transparent manner.